Studio Booking Policy

All bookings require a non-refundable deposit paid online via credit card to secure the appointment, which will be deducted from the total price of the service. On the day, the remaining payment may be made via cash (preferable), EFT (2% surcharge applies) or bank transfer. 

Bookings are only considered confirmed once then deposit has been received, and an email confirmation has been sent to the client. Within that email, additional details such as studio address and directions, parking information and contact number are also provided.

If you’re running late to your appointment, please call or text me with as much notice as possible. If you’re more than 15 minutes late to your appointment, you will be charged the full amount to the card details provided. In the event that you do arrive late, I will do my best to accommodate you with whatever remaining time we have of the appointment.

Cancellations & Rescheduling

Should you need to cancel or reschedule your appointment, please let me know with as much notice as possible. For rescheduling, I require 48 hours notice before the date of your appointment, where you have the option to transfer your deposit to another booking within the next 3 months. Deposits may only be transferred once. If the deposit cannot be transferred to another available date, By Alexandra has the right to forfeit your deposit. 

Cancellations within the 48 hours of your appointment will result in forfeit your deposit. Additionally, cancellations made on the day, along with no-shows, will be subject to the entire booking amount. This will be deducted from your card details provided at the time of booking. Failure to settle any outstanding balances will result in prevention from booking any future appointments with By Alexandra.

Liability

Please inform me of any pre-existing allergies, conditions or skin sensitivities prior to your appointment. I will take every precaution to ensure your safety, but ultimately cannot be held liable for any reactions that occur due to undisclosed allergies.

Any makeup application done is at the client’s discretion, and at the end of the appointment, the client is encouraged to request any minor changes to refine the final look. By Alexandra is not held liable for dissatisfaction if the client changes the desired look once they’ve left the premise and after the service has ended.

 Photography & Social Media Release

By Alexandra owns the right to any content captured during the appointment, with consent from the clients taken at the time. Clients are encouraged to take photos of their makeup to share with friends and on social media platforms. However, I ask that you please give credit to By Alexandra where possible.

Any amendments or exceptions to these terms must be agreed upon in writing and subject to approval. By Alexandra has the right to amend these terms & conditions at any time, and any changes will only apply to future bookings.